Shipping Policy

Shade Australia endeavors to deliver the goods sold on our web site at the lowest possible prices. We maintain trading accounts with many of the major freight companies in Australia including Toll Ipec, TNT, Fastway, MainFreight and Capital Transport. Depending on the item(s) purchased, we will select the company most able to deliver the goods to that destination in a careful and timely manner.

Due to the complex nature (size, shape, weight) of many items sold on our web site we operate the rate calculator on a flat rate system which calculates the cost of delivering the goods to our Established Shipping Zone (ESZ). This zone covers our primary service centre's of Sydney, Melbourne & Brisbane as well as the main centre's along the east coast of Australia within these boundaries.

When goods are to be shipped outside these areas, the freight rate shown may not be accurate. If this is the case and we need to adjust the freight charge to deliver your goods, we will always contact you before we pass on an additional charge to seek your permission.

We will never charge you more than you have authorised without your permission.

If you have any questions relating to freight charges our wish to seek an accurate quote prior to placing your order, please feel welcome to contact us onFREECALL 1800 155 233 or email us here.

Returns Policy

We offer a comprehensive Returns Policy if you’re not absolutely delighted with your purchase. 

If you have any questions at all on this or any of our other policies or products, please feel free to contact us anytime.